Btbet Privacy Policy — Your Information Is Safe With Us

1 Introduction

Btbet (btbet.best) is a trusted online gaming and betting platform in Bangladesh. Protecting our members' privacy is our highest priority. This Privacy Policy explains in detail how btbet collects, stores, and uses your personal information.

This Privacy Policy applies to you whenever you create a btbet account, use our services, or browse our website — so it's a good idea to read it carefully before you get started.

Btbet follows international data protection standards. We believe that transparency and an open relationship with our members are the foundation of long-term trust. That's why this policy is written in plain language so everyone can understand it.

2 What Information We Collect

Btbet collects your information in several ways. A detailed list is provided below:

Conversation details may also be stored when you contact our support team, primarily for service quality improvement and dispute resolution purposes.

3 How Collected Information Is Used

Btbet uses your information only for legitimate and necessary purposes. The main purposes are outlined below:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To ensure deposits and withdrawals are processed securely.
• Fraud Prevention: To detect suspicious activity and keep your account and funds secure.
• KYC Verification: To verify age and identity, as required by law.
• Service Improvement: Data analysis to improve your gaming experience.
• Customer Support: To resolve your issues quickly and effectively.
• Legal Compliance: To maintain legal compliance with regulatory authorities.
• Promotional Communications: To inform you of special offers and bonuses, with your consent.

4 When and With Whom Your Information Is Shared

Btbet does not generally share your information with anyone. However, there are specific situations where sharing certain data may be required:

• Payment Processor: Minimum necessary information is shared with payment partners such as Mobile Banking, Nagad, Rocket, or banks to complete transactions.
• Game Provider: Minimal gaming data may be shared with certain third-party game platforms, but this is covered under strict confidentiality agreements.
• Regulatory Authority: Information may be disclosed to relevant authorities when required by law or court order.
• Fraud Investigation: In cases of serious fraud, information may be shared with law enforcement agencies.

5 Cookies & Tracking Technologies

Btbet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser. btbet uses the following types of cookies:

• Essential Cookies: Essential for login sessions, security verification, and core site functionality. These cannot be disabled.
• Performance Cookies: For analyzing site speed and usage statistics. All data is anonymized.
• Functionality Cookies: To remember your preferences (language, theme, etc.).
• Marketing Cookies: To show you relevant offers. These are activated with your consent.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

6 Data Security Measures

Btbet applies industry-leading security measures to protect your data:

• 256-bit SSL/TLS Encryption: All communication between the website and our servers is fully encrypted.
• Data Encryption: Stored passwords and sensitive data are hashed and encrypted.
• Firewall & DDoS Protection: Servers are protected against cyberattacks.
• Regular Security Audits: Third-party experts regularly audit the btbet system.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Access Controls: Only authorized btbet staff are granted limited access to data on a need-to-know basis.

7 Your Privacy Rights

As a btbet account holder, you have the following rights:

• Right to Access: You can find out what information btbet holds about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You may object to the use of your information for specific purposes.
• Marketing Opt-Out: You may opt out of promotional communications at any time.

To exercise these rights, contact the btbet support team. We typically respond within 30 business days.

8 How Long Your Information Is Retained

Btbet does not retain your information longer than necessary. Retention periods depend on the type of data:

• Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
• Payment Records: 7 years — as required by financial regulatory obligations.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: Full history for active accounts; 2 years for closed accounts.
• Support Conversations: 3 years.
• Cookie Data: Depending on the cookie type, between 1 day and 2 years.

After a set period, information is securely deleted or anonymized so that no individual can be identified.

9 Privacy of Minors

Btbet is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Date of birth is verified at registration and age is confirmed through the KYC process. If we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

10 Changes to the Privacy Policy

Btbet reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact Us

If you have any questions about this Privacy Policy or would like to make a request regarding your information, please contact the btbet support team:

• Email: [email protected]
• Live Chat: Click the live chat button at the bottom right of the platform.
• FAQ: For answers to common questions FAQ Page View.